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Services 服务内容

What We Do 我们的服务领域

Q&A delivers high quality services to our clients, together with our partners and advisors, through our extensive network in the aviation industry in China and abroad. In every project, we have world's leading subject matter expert in the team, to provide our client objective, on time, and actionable results. There are two main types of clients we serve: those in B2C, and those in B2B sectors.

基于我们广泛的中国和海外的行业人脉,问答咨询为客户提供高质量的服务,我们与合作伙伴和高级顾问一起工作。在每个项目中,我们都有世界一流的资深专家在团队中,为客户提供客观、及时和可实施的成果。我们的客户和项目类型主要有两种:B2C和B2B。

B2C

Q&A understands aviation passengers. We have first-hand data and experience in surveying thousands of passengers in five airports in China, including those in Beijing and Shanghai airports. With insights and preferences from passengers, Q&A specialized in assisting airport and airlines to enhance their products and services to catch up with the latest trends in customer demand and industry competitors. We also help introduce latest innovations in the mobile internet companies to airports and airlines.

问答咨询对航空旅客有深刻理解。我们有中国五座机场,包括北京、上海机场的几千米旅客调研的第一手数据资料和问卷调研经验。通过了解旅客需求和消费趋势,问答咨询擅长协助机场和航空公司改进其产品和服务,以满足日新月异的旅客需求和保持行业内的竞争力。我们同时也协助最新的移动互联网技术公司为机场和航空公司联手合作。

 

For airports: Q&A is currently working on Guangzhou, Zhengzhou, and Ningbo airport projects on planning and improving their commercial programs. Mr. Guo of Q&A had also provided strategic and technical inputs in Beijing, Shanghai, Kunming airports when he manages these projects at ICF. Q&A specializes in new terminal concession program layout design, shop type and concept combination, passenger flow and rent forecast, operator bidding and negotiation, and working with architects to finalize infrastructures to each store and food & beverage unit.

为机场的服务:问答咨询目前正在为广州、郑州、宁波机场商业咨询项目服务,从事规划和提升新航站楼商业项目的工作。在ICF工作期间,作为项目经理,问答咨询的郭先生同样为北京、上海、昆明机场的商业咨询服务。问答咨询擅长航站楼商业平面规划、业态布局、旅客人流、租金测算、招商评标、以及与建筑设计公司一道确定合理的商业机电条件。

 

For airlines: Q&A partners with Mr. Gary Weissel of Tronos Aviation Consulting, to provide Chinese airlines with the best cabin interior products to catch up with the latest in the industry. We help airlines design interior style, plan LOPA, select most suitable seat and IFE products, and associated items, which gives the airline advantages in attracting passengers, especially on international routes where international airlines compete.   

为航空公司的服务:问答咨询与Tronos的Gary Weissel一起,为中国航空公司提供最佳的客舱设计风格、平面布局、座椅和机上娱乐系统产品选型。航空公司产品和服务水平的与时俱进将能保持对旅客的吸引力和保持航空公司在国际航线上与其他公司的竞争力。

 

For third party companies, that are interested in working with airports and airlines, such as mobile internet technology companies, Q&A works with airports and airlines to introduce the most innovative solutions to passengers. We help the IT companies to develop a business at airports or in the airline environment, which will benefit all stakeholders involved. In doing so, airports and airlines enhance their service level to passengers with improved functionalities, communication, and in return enjoy revenue stream not possible before the mobile internet age.

为第三方供应商的服务:问答咨询向机场和航空公司引荐最具吸引力的供应商,例如移动互联网技术公司,以期为旅客提供最先进的旅行体验,同时为各方带来利益。在移动互联科技发展的浪潮中,机场和航空公司应能显著提升功能服务、通讯能力、和效益。

B2B

Q&A advises government agencies and companies to advance their agenda in the dynamic market environment in China. We help clients to reach out to the right decision makers, learn the right market insight, and improve the technical know-how in our projects.

问答咨询为政府和企业在动态变化的市场中前行提供顾问服务。 通过执行项目,我们协助客户联系有效的决策者,洞悉市场内涵,以及提升技术能力。

 

Connect clients with the right people: We have a wide and deep industry network in China and abroad. Q&A recruits pilots for Chinese airlines, in partnership with ARPI Aviation. We are contracted by Guangzhou city government to recruit aviation companies to locate near the airport. We have experience in joint-venture negotiation between foreign companies and Chinese enterprises. Q&A can help you find the right stakeholders in the industry to achieve your objectives in China.

协助客户找到正确的人:我们在中国和海外有广泛而且深厚的人脉关系。问答咨询与ARPI公司一道为中国的航空公司招聘外籍飞行员。广州市政府空港经济委员会聘请问答咨询为白云机场招商引资。我们也有境外企业与国内企业商讨合资合资的项目经验。简言之,问答咨询能够为您寻找到合适的人协助您达到目标。

 

Provide clients with good insight: In rapid developing areas of aviation in China, experts in our team has years of experiences. We provide market intelligence, industry trend, and strategy to our clients. We have been working with Civil Aviation Administration of China (CAAC) on general aviation policies and regulations for the past 4 years. In the aircraft operating lease area, we are part of a team to advise a major Chinese lessor in making aircraft purchasing decisions in this cyclical industry. We also provide operators satisfaction survey for aircraft and component OEMs. In the MRO business, we provide benchmark and competitive analysis.

给予客户客观的见解:中国的航空市场发展迅速,我们有资深的专家提供建议。我们为客户提供专业的市场情报、行业动态和行动战略。过去四年中,我们为中国民航局提供通用航空政策法规建议。在飞机经营性租赁领域,我们目前是一家大型租赁公司的顾问团队成员之一,协助其在这个周期性强的行业里看清市场,制定与波音和空客的谈判策略。我们也为飞机和部附件制造商提供中国运营商客户满意度调研服务。为飞机维修企业,我们提供对标分析和竞争企业分析。

 

Transfer clients the technical know-how: Q&A and its partners and advisors has decades long technical experiences in aviation, including: airline and lessor negotiations and implement regarding aircraft return conditions in lease return or lease transition; pre-buy or annual inspection of overseas aircrafts for lessors; airline fleet planning, network planning, alliance analysis, revenue management; airport cargo area planning; and safety and security training to aviation companies.  

为客户提供专业能力:问答咨询及其合作伙伴和高级顾问有多年的专业技术经验能够在项目中为客户提供培训和知识转移,包括:航空公司与租赁公司在飞机退租和转租赁过程中的飞机交付状态的技术协议和维修细则的落实;海外购买资产包时所须的购前飞机检查,以及租赁期间的年检;航空公司的机队规划、航线规划、联盟分析、收益管理;机场货运区规划;安全与安保系统搭建和培训。

Client Type 客户类型
  • Government 政府

  • Airport 机场

  • Airline 航空公司

  • Aircraft OEM 飞机制造商

  • Supplier OEM 系统制造商

  • MRO 飞机维修企业 

  • Lessor 飞机租赁公司

  • BGA industry 公务通航企业

  • IT Innovators 科技公司

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